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Customer Comments

Derek M.05/30/2016
Expertise
Professionalism
Promptness
Ryan at all hours hearing and air really saved me from a potentially big situation. I had never used Ryan before, but he came highly recommended from not just one neighbor, but several neighbors. A few weeks back, our AC unit wasn’t working, and we were OUT OF TOWN. My father in law was at my house and it was in the mid-80s inside the house – clearly there was an issue. I gave Ryan a call and he was able to fix my unit and I was 900 miles away! He had it fixed and invoiced in the same day. I was extremely happy with his service and I will never have a reason to use anyone else. He has won my trust and business, and will come highly recommended by me as a result. Give Ryan a call if you need assistance. His professionalism and level of work is hard to find these days.
 



Aaron C.05/29/2016
Our AC started freezing up over Memorial Day Weekend 2016. After doing everything I felt comfortable trying (checking air filter, cleaning evaporator coil), I called several companies. Ryan at All Hours was the only one that would come out on Sunday without charging am extra high service fee. He was here within an hour after the call, had everything running even better than before in 45 minutes and his rate was extremely reasonable. Definitely give him a call if you need HVAC work done.
 



Paul D.03/11/2016
My wife and I met Ryan in February of 2015 when our heat failed. Ryan was at the house within a couple of hours and provided the necessary repairs at a fair price. We used Ryan again in the early summer to tune up the A/C for the summer. 

As our confidence grew with him we discussed an issue with the HVAC we have had since purchasing new; the Builder had grossly undersized the unit. So, we selected Ryan to upgrade our unit and get us to where we could actually heat/cool the house. The installation went extremely well and with high quality. I am glad to report it is like living in a new home; the heat works better than we expected. Five years in the house and Wow, actual heat. Now that we have gotten over the first hurdle we are anticipating turning on the A/C and seeing the house cool below a never before 74 degrees....... We have confidence in Ryan's recommendations and proper sizing of the system.


We appreciate your professionalism and dedication to service.

Rachel and Paul
 



Carol R.05/07/2015
I called several companies and heard quotes of high service call charges until I talked to Ryan. He listened to my dilemma and offered a very reasonable solution - responded immediately and fixed the HVAC for a super fair charge. I will always call All Hours for any HVAC concern
 



Tim V.02/21/2015
Ryan is absolutely a true professional. If you are looking for someone for HVAC issues, look no farther. I called on Saturday morning and he was able to get here by around 9:00 am. 


Highly recommend!
 



Christina E.06/05/2014
As long as we live in the Knoxville and surrounding area, we will ALWAYS use this company! The owner and installer were professional, down to earth, efficient with time, and were extremely neat with clean up. They were empathetic and understanding when our HVAC system went out right after the home inspection for our upcoming house closing. Although it was their busiest season, they rearranged their schedule and came out install the new unit. We had not expected or budgeted this large expense, but their service and kindness made it a bit easier to write the check. 


Christina & Tig Eder
 



patti.pesce10/05/2013
Ryan Gordon of All Hours Heat and Air is the BEST! Professional, trustworthy, superior service and fair pricing. He just installed a York Gas/Electric unit and the quality of his work is fantastic. Highly recommend him.
 



carolandrews02/25/2013
Very Professional called at 8am arrived in four hours Excellent Work Will Call Him Again When Needed He Completed The Work And Ask If Anything Else Was Needed Done Its Refreshing To See A Honest Person Thanks Ryan Gordon For Coming To Our Rescue
 



jekingsr02/22/2013
No heat on Weekend -- No Problem
Excellent service, quick and very responsive on a weekend and rapid repair with very reasonable costs -- not even a weekend premium service charge which I expected. Ryan was honest about needed repairs and advice that system would need major repairs in the future, but understood my budget and got the heat pumping again for a lesser repair. Thanks Ryan - would recommend you every time!
 



countryhamm02/18/2013
My experience with All Hours Heat And Air was excellent. I received very prompt service and the problem was resolved on the first visit. My technician, Ryan, was extremely professional and the repair was thorough. Not only did Ryan repair the problem I called him out for, but he discovered another issue which was a potential fire hazard. Ryan offered to return in the afternoon to make the critical repair. When I returned home from work that day, the repair was completed exactly as he described. Also, the work site was clean with no signs of debris from the minor construction project.


Pricing: Up front and fair. When additional parts and labor were required after the initial estimate, I received a phone call to get authorization so there were no surprises.


I will use All Hours Heat And Air in the future and recommend you do too!
 




drgrh08/29/2012
Ryan is the quintessential pro...
Ryan is the quintessential professional!!! We were without AC all day and didn't know who to call, since we've experienced three other AC "pros" in the past four years. On a referral by our neighbor, we called Ryan. He was just finishing up with a client, and upon checking his schedule, left IMMEDIATELY to come to our house.


Upon arrival, he courteously introduced himself, asked for some info about our problem, told us what he was going to do, assessed the situation, and always checked with us for approval every step of the way. Upon completion of the job, the charge was exactly the amount he said it would be before we gave him the authorization to begin. NO UNPLEASANT SURPRISES!!! Ryan is respectful, honest, and was a pleasure to do business with. I would recommend his skills and abilities to anyone requiring his services. A REAL PLEASURE!!!
 



Cheryl W.07/07/2012
I just wanted to say if you ne...
I just wanted to say if you need someone to get that cold air running again, call Ryan. I discovered the AC wasn't working properly at 4 PM on Friday. I read some reviews including the comments about this company not charging EXTRA for after hours and weekends so I put in a call. I was leaving a message explaining the AC issues and to my surprise, Ryan was already calling me. He was able to come out within 2 hours of my initial call and was able to fix one of the 2 problems that the AC had. He had to get the other faulty part and returned the next morning and had us up and running by noon as the temperature started climbing to 100. We only had to spend 1 night slightly uncomfortable. The pricing was fair, Ryan is a great honest, hard-working young man and we are very pleased with the outcome. It is so hard to find someone who will work very hard to get a household back into their "comfort zone" so quickly. Thanks Ryan....we WILL be passing out your business cards!! 5 Stars to you!!!
 



liptie06/20/2012
My AC went out in the middle o...
My AC went out in the middle of the night. As soon as I got to work I called Ryan based on the good reviews and I have to agree with all. When I called him he was working with another customer but agreed to service my AC immediately after. He was at my house by 10:30 am. He determined the motor needed replacing and needed to pick up the part. He was ok with me returning to work while he finished with the repairs and came by the office when he was done to go over the work completed and costs....which were very reasonable. I will be working with him again in the near future to have my 25 yr old unit replaced when the weather gets cooler.
 



brandrich05/24/2012
Super professional
On- time, very quick to find the problem and seemed very knowledgeable. Uses the latest technology to run his billing and accepts credit cards!
 



khw651w01/16/2012
After my roof was replaced las...
After my roof was replaced last fall the siding people turned off my unit to replace the siding but it was cool outside so my air conditioning wasn't needed. Three days later the air wouldn't come on so I called All Hours to see what the problem was. He came out quickly and realized that the unit was just turned off outside. Very polite, very professional, only charged minimal cost to me and found a couple of other things that needed attention and fixed those as well. So happy to have my air back on and working well to this day! Thanks to Ryan
 



rick559010/06/2011
A guy came out and fixed my ac...
A guy came out and fixed my ac fairly quick and the price was fair, but something else really hit home with me......the technician found another problem that has been causing mold to grow inside my ac...turns out the installers messed up years and years ago and this guy found the cause very quickly....I can breathe easier now LITERALLY

Thank You
 



sduncan8310/02/2011
Awesome service
Ryan called me back after leaving voicemail in 5minutes. He was at my house 20 minutes after that and fixed my problem. Very professional. Use this company
 



mmcaruba07/27/2011
Ryan, the owner/technician, wa...
I live in the Dandridge, TN area and was looking for someone to do a routine maintenance check on my central air conditioning system. Ryan, the owner/technician, was fantastic on the phone and gave me a scheduled appointment within 2-3 days. On that day, he called to let me know he was on his way which was well and early within the 2 hour window he promised. Upon arrival, he was courtious and proffessional and got straight to work inspecting my central air system. Found a degrading capacitor which if not replaced would have eventually damaged the blower in the house. He then went outside and checked out the condensor and compressor unit, cleaning out the coils and topping off the refrigerant. When asked how much life he thought the system had left, he was honest and noted it probably had around 3-4 years of usable service. I thought this to be very helpful as for the budgeting purposes of a new unit down the road. All in all, his services were inexpensive and he was very personable. I would definitely recommend him to anyone looking for an HVAC technician.
 



oakridgepatti06/27/2011
Very Pleased with Service and ...
Very Pleased with Service and Price!

System went down on a Saturday night, called Sunday morning and Ryan actually rearranged his schedule for the day to come see what my problem was. He gave me a good price, arrived on time the next day to make the repair, is so knowledgeable, yet able to explain it to me (a non-mechanical girl!), takes care not to make a mess, and in general just great to work with. Looked over my system to alert me to some potenital issues down the road and discussed maintenance with me. 

I highly recommend All Hours for your HVAC needs.
 




dbeaudoin3605/04/2011
Use this company!!! Showed up...
Use this company!!! Showed up 15min. before scheduled time, always a plus. I've been working as a technician in the Utility industry for 30 years and I can say, this Technician is very knowledgeable and skilled. Found the problem and fixed it in 30 minutes. He also found two other problems that my former HVAC tech missed and caused. It’s so nice to find a true professional. Use this guy once, and you will forever. Oh, one other note, cost………..very reasonable.
 



mgtrent01/25/2011
Always fixed right the first time!!!
I have used All Hours Heat and Air many times in the past and there is one thing I can be sure of and that is the fast and accurate repairs !!! Not only was the work done right but also at a great price!!! I would recommend anyone with heating and air conditioning problems to definitely call All Hours for any problem they might have!!! Great Job Ryan !!!! Keep up the excellent work!!!!!!
 



volnavy01/18/2011
A veteran in the Business
Short version: I feel you would be amiss in not hiring


All Hours Heat and Air


My REASONS:


After retiring from the Military I was looking for someone I could trust to repair my heating and air unit, a new unit.

Another company installed it and came back three times to fix it, with no luck.

Being in the military for so long I was used to calling the Post Engineers and they always fixed what ever!

I went through a couple of companies before I could find one that I could trust. I found out later that he was a Air Force veteran.

It is something that all military instill in there people. 

"Pride in there work".

He is a proud family man, I always ask about his wife & child.

I now call him every so often just to see how he is doing. 


How many service people do you know that you just would call???


Another is he likes my dogs! One is a Big Rottie and she loves him He has dogs himself!


He is very knowledgeable and driven in his chosen career path. 


I have used him a couple a couple of times over the years to fix different things and he has always come through for me.

We have always talked about my problem, then he would research the problem and then he would let me know what it would take to fix the problem and then he fixes it.


I feel he is very reasonable priced and always back up his work!!!!


Thank goodness for dedicated service personal.


Thank goodness this man has taken time and served his Country in the military and now he chooses Knoxville as his home with his family and now he serves his community...
 



osunut212/03/2010
Best price and HVAC service in town!
I purchased a 20 year old home with a "functional" heat pump that was as old as the house. A year later, I decided it was time to replace the unit. I had a friend recommend All Hours, and saw the sterling reviews on yellowpages.com. Ryan is top-notch! I got quotes from multiple contractors on the unit replacement, and he offered the best price BY FAR on our new Rheem heat pump. From the day he came out to give us our estimate, I could tell that this was going to be a great experience. He is personable and really did a great job with everything. We couldn't be happier with our purchase, and I would absolutely recommend Ryan and All Hours to anyone with HVAC issues.
 



cammieowens11/07/2010
Great honest service!
Ryan was here when he said he would be. He fixed the problem, reviewed the whole system, and made recommendations and the price was very fair. i would definitely use them again!
 



ksedman11/02/2010
Great Service
I called at about 11 am about repairing the heat in my home. Ryan informed me that he could check out my heat between 12 and 2 that very day. He was on time and within an hour, he had completely diagnosed the problems. He found the part for my old system and was back in a couple of hours to install them. Although he had to install them in the dark, the price worked out better than he had estimated. He could have easily just charged the estimate but he was open and honest with the price and doesn't charge overtime. He also advised me about future problems and estimated what it would cost for preventative measures. Since he was so honest and forthright in his work practices, I gladly asked him to come back and complete the additional work. His work ethics are refreshing and I would wholeheartedly recommend him to anyone.
 



larryt730908/22/2010
Excellent Service and Fast Response
This lingering heat wave finally brought my air conditioning system to it's knees and of course on a Sunday morning. I found this listing for All Hours Heat and Air and did not expect to receive a call back to the message I left on their system.

They called back and came to my place within an hour and charged the system. Ryan indicated that due to the system being somewhat old that it may not hold the charge. However, he was able to get me cooled down for the time being.

Of course due to the exising problem I needed to call him back on Wednesday and he again arrived in short order. Upon looking at the system he recharged the system and found that there was a significant leak in the system. He explained my options and gave me an estimate for installation of a replacement system.

I felt comfortable with his estimate so indicated that we would go with the system and size he recommended. He arrived on Friday and labored until he had the system up and running cooler wise, then arrived early on Saturday to complete the system adding the gas heater to the furnace. 

The quality of the installation was excellent and done in a professional manner. Although the existing system removal and installation was difficult he stood by his estimate.

He cleaned up after all his work. I certainly appreciate the quick and excellent service from All Hours Heat and Air. I would not hessitate to recommend them to anyone.
 



jccnwmc7508/12/2010
Great service!!!!
This is the 3rd time I had to have somone out to service my a/c this summer. It has been the same part each time. I have been told told by someone else that the wrong parts have been put in my unit and therefore they were replacing it with the same wrong parts because thats all they knew to put in it. Ryan picked the phone up made a 2 minute phone call ask what part went in it and put the right piece where it is suppose to be. And told me it was under warranty if it goes out again. The other guy told me they wouldn't cover it because it was electrical and he also charged me another service call for the 2nd trip her made. Ryan says that if he has to come out for the same problem there will not be another service call and the part will be under warranty if it goes out agian (within a short time of course) I will definetily be calling 24hrs when my compressor goes out which wont be long. He has already given me a price so I know what to except no surprises. GREAT GUY!!!!! and I will be giving the cards out that were left. Thanks for honest friendly service!!!!
 



babs5908/08/2010
Great Service
Responded promptly to my Sunday morning phone call. Arrived on time the next day. Showed me the broken parts and and replacement parts and provided a detailed account of all charges. Cleaned the leaves around the unit and performed some free (much needed) maintenance. Ryan provided very professional service (courteous, clean, fairly priced, and on time). I highly recommend All Hours.
 



lrader101507/31/2010
Highly recommend
Fixed my air in a timely manner. Very reasonable rates too.
 




mike43243207/28/2010
Wonderful!!!!
This heating and air team is wonderful. The service technician was on time and worked very efficiently. His prices where very reasonable for the work he did. The service tech made multiple suggestions that helped me decress my cooling cost this summer. I would recommend him to anyone that asked and he is my new air conditioner man. Thanks Ryan so much for all you do.
 



cw4js107/28/2010
Great Attitude!
This guy, Ryan is great. He just left my house. 10 minutes before he came I realized the circuit breaker had tripped. I reset it. I told him and he said he would not charge me. I invited him to sit down. We talked about my system. He offered to look at it for nothing. After spending 40 minutes with me, I insisted on paying him something. We negotiated a 1 year maintenance contract. If this guy ain't honest, I don't know who is.
 



chesnutt107/27/2010
Satisfied in Seymour
Ryan is extremely knowledgeable, and very personable. He does quality work for a VERY reasonable price. I will do business w/ him again!
 



augustinmarch0107/27/2010
Excellent!
After over a year of experiencing high heating and air bills I had gotten quotes from other companies much to my dismay due to the high prices to replace my older heating and air unit. This summer I knew it has to be done and came across the All Hours add. The estimate was almost half of the competitors! I just received my first electric bill and it was well worth it less than half of the previous month with hotter temps! Ryan didn't try to "upsell" a bigger unit like other companies he told me what I needed for my sq ft and that was it! 

Will be doing business with All Hours again!
 



blackdragon1307/25/2010
Excellent Service
If your AC gives out, particularly on a weekend, this be the place to contact, came out on a Sunday within a few hours and managed to fix the problem very quickly, Professional, friendly, knowledgeable, will recommend and continue to use. No up charge for coming out on a weekend, and if you know Tennessee summers, you know how good it is to have a AC problem fixed this rapidly, specially on a weekend.
 



tconger07/25/2010
Outstanding Service!
My AC went out Saturday evening, which my house was over 100 degrees! I called All Hours at 930 am Sunday morning and Ryan was here by noon and done by 1pm! His professionalism and customer service skills are to be admired. His cost beats any competitors which I fully appreciate! He took the time to explain step by step what the problem was and was very patient with my questions. In this day and age it is rare to meet someone who actually wants to help you rather than just take your money. I am so thankful for his service and highly recommend him to everyone!
 



rankinf9907/24/2010
Life Saver
I called at 2 am on a Saturday and it was over a 100 degrees in my home. Ryan informed me that he could check out my AC and theat he did not charge overtime.


He arrived in less than an hour and within a half haour he had determined the problem. 


At 8am he found the new compressor and by 12 pm he had it installed.


His estimate was dead on and there were no surprises.


I have retained All Hours Heat and Air's Maintenance program and now I know someone I can trust will be looking after my AC and Heating needs.
 



dee195907/23/2010
Great Service
Mr. Gordon arrived in a timely manner and was very professional. We were pleased with our service and highly recommend this company.


Louis & Dee Eades
 



jimdaly07/23/2010
fixed in minutes
I called All Hours Heat and Air because they had some good ratings. It turns out i got exactly what i expected.....came out at 9:30 last night and didn't hit me with a big "overtime" charge. My AC was also working in literally minutes and then the guy looked at every other part of my ac to make sure there were no problems hiding. All is cool in my home...Thanks for being there!!
 



jahnvoors07/05/2010
4th of July
My air just HAD to pick today to conk out. The only one to answer his phone was Ryan from AllHours. He came over, looked at my air, discovered a connection had been broken (by age) and fixed it. The bill was not too much, and my family is comfortable. If you have a family, you know what I mean when I say you want them to be happy, turns out Ryan has one too. He understood right away and fixed my air. I can't recommend this guy with cool enough words (no pun intended). I asked for his boss's name to compliment him, turns out he is the guy.
 




deanadkins07/03/2010
Help!! I am sweltering!
I had a problem in the middle of the night and I called several competing businesses, none would answer or help me. Finally, I spoke to a Mr. Ryan Gordon and got some fantastic help. The man not only fixed my air at an unusual hour, but was considerate of my baby being asleep. I cannot recommend his service highly enough in the few short words I am alotted in this review. My air is cold, functioning, and never smoother!
 



grndamgt407/02/2010
great customer service, quick repair
Ryan is the technician that has worked on my AC. He has been out twice over the last few years. He is very nice and does an great job. 5 stars.